INTRODUCTION

This blog post is specially dedicated for Lily – a girl who is happy, determined and never give up.

How we met was nothing special, she is a patient and I am a dentist.

She came for dental check up and I was her dentist.

She probably did not expect that our meet up would change her smile and life; and I definitely would not expect that her story would remind me once again how my job could impact someone life.

I want to write this down to remind myself never to forget to be a kind dentist.

THE FIRST MEET UP

Lily had been to many different dentists before seeing me. Her appointment with me was an appointment for scaling.

She is a regular patient in the clinic that I work for but we have never met, she was seeing other dentist all the while.

Looking at her appointment, I did not have a second thought and thought that this is just another patient coming for a regular dental check up and scaling.

However, when I looked into her mouth, I started to frown.

She is a pretty and young lady, and it was very obvious that she had some dental problem but why nothing had been treated despite being a regular patient to the dental clinic. I felt sorry for her.

After the scaling, I sat her down and explain her about her oral condition.

I prepared a long list of what were the problems, what were the treatments required, what are the prices and how long she would need to complete all these.

I reassure her that she would be fine as what she was lacking is someone to guide her and do a good treatment plan for her.

I was running out of time that day, in fact I was overtime as I was only given half an hour with her, but I felt the duty to make sure she understood what is her oral condition and what types of treatment she needed. Hence, I kept her longer to feed her with as much information as I could.

Before she left, I told her that she must make an appointment to come for a discussion again and I did not really have faith that she would return as she was quiet and did not show much interest.

At least I did my part. That was what I thought.

THE STRUGGLE IN LILY

Little did I know that, that time she was actually frustrated looking for a dentist.

She had been to many dentists hoping someone could help her, but all she got was blaming her for such bad teeth and never told her what to do.

After we completed everything only she told me that she was taking me as her last chance to fix her teeth.

If I failed her as everyone else, she was ready to give up already.

I am really glad that I took the initiative to explain her oral condition and the treatments that she needed even though she did not ask actively.

I am really grateful that I could be there to help her in making a decision that would impact her life.

I am glad that I still keep my pure heart being a dentist to help people in need. =)

to be continued…..